• Maslow’s Theory and Customer Requirements in banking
• Customer Requirements about Service Quality in banking
• Product Development Process in banking
• Product Life Cycle in banking
• Product Lines of a Banker in banking
• Deposit Products or Liability Products in banking
• Credit Products or Asset Products in banking
• Fee Based Services – Distribution of third party products in banking
• New Product Development; Stages in New Product Development; Constraints in New Product Development in banking
• Product Management in banking
• Product Policy in banking
• What is a Credit Score
• Evolution of Credit Scoring
• What is a Good Credit Score
• Credit Scoring Model
• Managing the Credit Score
• Positive Side of Credit Score
• Warning Signs in Credit Score
• Credit Information Companies in India
• Issues in Credit Scoring; Mistakes in Credit Scoring; Troubleshooting Credit Score
• Demand Deposits
• Current Deposit
• Main features of Current Deposit Account
• Advantage of Current Deposit Account
• Documents required for opening various types of Current Accounts
• Opening of Current Account
• Operational Instructions in Current Account
• Transfer of Accounts
• Inoperative Accounts
• Closure of Current Account
• Savings Bank Account
• Advantages and Importance of Savings Bank Deposits to Customers
• Who Can Open a Savings Bank Account
• Deregulation of interest in Savings Deposit Account
• Maintenance of Balance in Savings Bank Account and Interest Payment
• Restrictions on Transactions in SB Account
• Services offered in Savings Bank Accounts
• Time Deposit
• Periodicity of Time Deposit
• Operational instructions
• Interest on Fixed Deposit
• Term Deposit accounts of minors
• Premature Payment of FD
• Operational Issues of FD
• Advances Against Bank’s own Time Deposit Receipts
• Renewal of FD
• Recent Rule of RBI on overdue FD
• Form 15 G/ 15 H
• Deposit of TDS to Income Tax Department by Banks
• 2 in 1 Account in banking
• Recurring Deposit (RD)
• Home Loans
• Housing Loan under Prime Minister’s Awas Yojana (PMAY)
• Home Loan Top up
• Auto/Vehicle Loans
• Personal Loans
• Educational Loans
• Processing of Retail Loans notes in detail
• Credit Cards
• Charge Cards notes in detail
• Pre-paid Cards
• Debit Cards
• Co-branded Cards
• Contactless Cards notes in detail
• Electronic Payment Systems
• National Electronic Funds Transfer (NEFT)
• Real Time Gross Settlement (RTGS)
• Electronic Clearing Services (ECS)
• National Automated Clearing House (NACH) System
• Aadhaar enabled Payment System (AePS)
• Bharat Bill Payment System (BBPS)
• Benchmarking India’s Payment System
• Technology in Retail Banking
• Technology Processes in Retail Banking
• Some Important User Friendly Features in Retail Banking
• Customer Analytics in Retail Banking
• Institute for Development and Research on Banking Technologies (IDRBT)
• Indian Financial Network (INFINET)
• Structured Financial Messaging System (SFMS)
• National Financial Switch (NFS)
• Indian Banking Community Cloud (IBCC)
• Wealth Management Solutions
• Digital Lending in Retail Banking
• Dimensions of Banking Technology
• Relationship between Banking and Technology
• Evolution of Banking Technology
• Evolution of Banking Technology in India
• Challenges towards adoption of Technology by Indian Banks
• Technology in Retail Banking
• Benefits of Technology in Retail Banking
• Artificial Intelligence (AI)
• Difference between Artificial Intelligence (AI) and Automation
• Evolution of Artificial Intelligence
• Artificial Intelligence Industry in India
• Artificial Intelligence in Indian Banking Industry
• Indian Banks and the Technology
• Benefits of Artificial Intelligence Technology in Banking and Finance
• Artificial Intelligence in Retail Banking in India
• The Challenges Facing India’s Artificial Intelligence Development
• Repayment in Retail Loans