PNB ONE is the mobile application of Punjab National Bank. Here we will have a look at the important points related to PNB One.
How to use PNB ONE?
Step 1: Download PNB One application from Play-store or App-Store.
Step 2: Click on “New User?”, two options will be provided:
- Registration with Debit Card
- Registration with Aadhaar OTP
After entering the required details, customer needs to enter his/her Customer ID for setting MPIN. Customer can now log in to PNB One after entering the numeric MPIN.
Who can register for PNB ONE?
All PNB customers with individual account and joint account (mode of operation Self, Proprietorship, Either or Survivor, Former or Survivor, Anyone or Survivor,) can register for PNB ONE.
Are there any charges for using PNB ONE?
PNB One Onboarding/registration is free of cost. However, charges for certain services viz remittances are applicable as per bank’s guidelines being issued time to time.
I have different accounts in different branches; can I register mobile banking for all of them?
All the accounts opened under same Customer ID will be available by default after registration. If any of the accounts are not visible, you may visit branch and get the Customer ID updated for those accounts.
Can I transact through all my accounts in PNB ONE??
Transaction is allowed through all accounts except accounts which are opened in “Joint” accounts.
I have corporate account, can I register for PNB ONE?
PNB ONE is only for Retail customers.
I have not used mobile banking for long time. How can I resume using PNB mobile banking now?
User ID of mobile banking get expired if not used for 360 days. In order to resume using PNB mobile banking, you have to enable user ID using Trouble Signing in -> Enable User. User can enable his/her user ID using:
- Debit Card credentials
- Aadhaar OTP
If user profile in PNB One is ‘view only’, can it be modified to ‘view & transaction’ profile?
Yes, user can change profile using: Pre Login –> Trouble Signing in–> Enable Transaction Facility
Same can be done through
- Debit Card credentials
- Aadhaar OTP
If I have lost my phone, what should I do immediately?
a) Online Mode: In this scenario, please disable your mobile banking services by visiting link www.netpnb.com -> Retail Internet Banking -> Disable Mobile Banking.
b) Call center: Dial customer care number 1800 1800 & 1800 2021 for disabling mobile banking on your registered mobile number.
C) Send an e-mail at mobhelp@pnb.co.in for disabling Mobile Banking on account of lost of mobile phone.
I want to de-register for mobile banking, what should I do?
a) Through Net Banking website: In order to de-register mobile banking, please visit website www.netpnb.com -> Retail Internet Banking -> Disable Mobile Banking.
b) Through Customer Care: Dial customer care 1800 1800 & 1800 2021 for de-registering mobile banking.
Registration:
How can I register for PNB ONE?
Download PNB One application from Play-store or App-Store.
For registering in PNB ONE online, you should have your mobile number registered in your account. Click on “New User?”, two options will be provided:
- Registration with Debit Card
- Registration with Aadhaar OTP
After entering the required details, customer needs to enter his/her Customer ID for setting MPIN. Customer can now log in to PNB One after entering the numeric MPIN.
I am not getting OTP. What should I do?
Please try as under:
a) If you are not receiving OTP, please send SMS “SOTP at 5607040” or
b) Lodge your complaint at customer care number 1800 1800 & 1800 2021 or
c) Mail the same at mobhelp[at]pnb[dot]co[dot]in.
I don’t remember my TPIN. How can I reset the same?
Please reset your password by clicking “My Profile” -> Set/Reset TPIN. Choose from the options:
- Through Debit Card
- Through Transaction Password
- Through Aadhaar OTP
- Through branch mode
After entering the required details, customer can set/reset TPIN.
I have locked my mobile banking account. What should I do?
Login to PNB One gets locked due to wrong MPIN entered more than 5 times. Please reset the same by clicking on “Trouble Signing-in” ->Forgot MPIN -> Enter OTP -> Set new MPIN.
What is my user id? How do I get it?
Default User id is your Customer Id mentioned on front page of your Passbook. You can change the default user id. Click on Update User ID to set your desired User id.
Customer can also check his/her User ID by clicking on Trouble Signing In at Pre Login.
Is Debit Card necessary for PNB ONE registration?
No, Debit Card is not necessary for PNB ONE registration. Registration of PNB One can be done using :
- Registration with Debit Card
- Registration with Aadhaar OTP
- Registration by visiting branch
Fund Transfer:
What are the limits of various transactions using PNB ONE?
You can perform transaction up to amount Rs. 10 lakh through PNB ONE. However, default limit of PNB ONE is 2 lakh, you can increase it upto Rs. 10 lakh.
Can I send money without registering payee?
Yes, you can send money without registering Payee up to 10,000 within PNB via link “QUICK TRANSFER”.
Login -> Transfer -> Quick Transfer -> Enter Account number & amount -> enter transaction password.
What are the options available for fund transfer in PNB ONE.
Following are the options available for fund transfer via PNB ONE:
1) NEFT
2) IMPS
3) RTGS
4) UPI
5) Scan & Pay
6) Within PNB Transfer
What is MMID? How can I know my MMID?
MMID stands for Mobile Money Identifier, it is a seven digit unique number issued by the bank upon registration for making payments through IMPS. Remitter and Beneficiary should have this MMID for doing this interbank funds transfer.
You can generate your MMID via PNB ONE -> Login -> Service -> MMID -> View & Generate MMID.
If my transaction gets failed, but my account got debited. What should I do?
In this scenario, you may lodge complaint at PNB Customer Care number 1800 1800 or 1800 2021 or mail at mobhelp@pnb.co.in
6) After addition of beneficiary, how many long will it take for fund transfer?
It will take 2 hours for fund transfer after addition of beneficiary in mobile banking.
7) What is the maximum limit of fund transfer through PNB ONE.
Maximum limit of fund transfer through PNB ONE is 10 lakh per day.
8) Can I schedule transaction for future date?
Yes, you can schedule transaction through PNB ONE. Login -> Transfer -> Schedule any particular transaction.
9) Which type of transactions can be scheduled for future?
You can schedule all of your transactions through PNB ONE.
Login -> Transfers -> Regular Transfer -> Enable “Schedule this transaction button”.
Bill Payments:
1) What are the facilities available under Bill Pay?
Add billers under different categories such as Insurance, Mutual Fund, Telecom, Electricity, Gas, DTH, credit Card and make payments through PNB ONE.
2) Can I register my Mutual funds through PNB ONE?
Yes, you can register Mutual funds and make payments through PNB ONE. Login -> Pay Bills -> Manager Billers -> Add Biller.
3) Will I be charged by PNB for making payment of bills through PNB ONE?
No, there are no charges for making payment of bills through PNB ONE.
4) Can I request Debit Card through PNB ONE?
Yes, you can enter request for Debit Card through PNB ONE.
Login -> Debit Card -> Apply for new Debit Card.
5) Can I limit the amount usage of Debit Card through PNB ONE?
Yes, you can limit the amount of cash withdrawal of Debit Card at ATM & POS/ E-Comm through PNB ONE.
Login -> Debit Card -> Update ATM limit/POS/E-Comm Limit.
6) Can I pay my PNB credit card bill using PNB ONE?
Yes, you can make payment of credit card bill using PNB ONE application. Login -> Services -> Link Credit Card -> Auto payment registration.
Disable mobile/ internet banking
If you find out that your credentials of mobile banking, internet banking or debit card is compromised, please take immediate action as under to prevent any further loss and speedy recovery:
1) Mobile/ Internet Banking: Disable your mobile banking account immediately by visiting website www.netbanking.com -> Choose Retail Internet Banking -> Enter User ID -> Disable Mobile/Internet Banking.
2) Debit Card: Block your debit card immediately. You can block debit card through mobile banking, internet banking and through SMS.
a) Mobile Banking: Login -> Click on Emergency -> Choose option “Hotlist Debit Card”.
b) Internet Banking: Login -> Value Added Services -> Emergency Service -> Debit Card Hotlisting.
c) Through SMS: Type message “HOTLIST < <-space->> Card number” and send it to 5607040.
Blocking or reporting unauthorized/suspicious transaction:
1. Website: https:/www.pnbindia.in/
2. Mobile Banking (PNB One App) Login -> Services -> Register Complaint
3. Internet Banking:
4. Email: care@pnb.co.in
5. Customer Care Helpline Nos: 1800-1800 / 1800-2021 / 0120-2490000
6. SMS: Forward the Alternate Delivery Channel debit transaction SMS received on your Registered mobile number to 9264092640
How to Report a fraud:
1) Customer Care: Call at PNB customer care number 1800 1800 or 1800 2021 to report a fraud, you will get a reference number in order to know the status of complaint in future.
2) Email us at care@pnb.co.in, ccmc@pnb.co.in