• Banker-Customer Relationship
• Bank as a Trustee
• Bailee Bailor Relationship
• Agent-Principal Relationship
• Lessor and Lessee
• Indemnifier and Indemnified
• Different Deposit Products or Services in banks
• Services to Customers and Investors in bank
• Money Laundering & Financing of Terrorism Risks
• AML Framework in India
• Know Your Customer Policy in banks
• Organisational Set-up for AML
• Obligations under PMLA
• Risk Management in banks
• FATF Identified Jurisdictions banks
• Correspondent Banks
• Reporting Under FATCA/ CRS in banks
• Implications of Non-compliance of PMLA Obligations in banks
• Secrecy Obligations in banks
• Know Your Customers (KYC) Norms banks
• Wire Transfers, Other Operations – Regulations in banks
• Central KYC Records Registry (CKYCR) bans
• Monitoring of Transactions in banks
• Personal Accounts in banks
• Norms for Opening Current Accounts in banks
• Obtaining Photographs of Account Holders in banks
• Legal Entity Identifier in banks
• Salient Feature of Deposit Accounts banks
• Interest on Deposit Accounts in banks
• Prohibitions & Exemptions deposit accounts in banks
• Inoperative Accounts & Unclaimed Deposits in banks
• Operational Instructions in Joint Accounts in banks
• Nomination Facility in banks
• Attachment Orders in banks
• Procedure for Submission of Records to Statutory Authorities in banks
• Cheque Truncation System (CTS) in banks
• RBI Guidelines on Collection of Instruments in banks
• Cash and its Custody in banks
• Security Arrangements at Branches and ATMs in banks
• Mandate – Definition in banks
• Power of Attorney (POA) – Definition in banks
• Banker’s Lien in banks
• Right of Set-off in banks
• Right of Appropriation in banks
• FEMA Act
• Indo – Nepal Remittance Scheme
• Permitted Accounts in India for NRIs and PIOs
• Accounts in India of Foreign Nationals Visiting India
• Special Non-Resident Rupee Account – SNRR Account
• Remittance of Assets Held by NRIs/ PIOs
• Acquisition and Transfer of Immovable Property in India by a Non-Resident Indian (NRI)
• Creation of Charge on Immovable Property in India
• Repatriation of Income and Sale
• Proceeds of Assets Held Abroad by NRIs
• Investments by NRIs/ PIOs
• Foreign Currency Denominated Accounts in India
• Permitted Foreign Currency Accounts Outside India
• Remittance of Assets by Foreign Nationals not Being PIOs
• Modes of Acquiring Property Outside India by a Resident
• Foreign Contribution (Regulation) Act 2010
• Developments in Cash Management System
• Importance of Cash Management System
• Types of Cash Management Services
• Challenges and Issues in Cash Management Services
• Negotiable Instruments Act
• Payment of a Cheque
• Payment in due course – Section 10 cheque
• Liability of the Paying Bank – Section 31
• Collection of Cheques – Duties of a Collecting Bank
• Endorsement of Cheques
• Crossing of Cheques
• Forged Instruments, Bouncing (Dishonour) of Cheques
• Cheque Truncation System
• Negotiable Instruments Act and Paying Banks
• Liability of Paying Banker when Customer’s
• Signature on the Cheque is Forged
• Payment to be in Due Course for Bank to Seek Protection
• Payment in Good Faith without Negligence of an Instrument on which Alteration is not Apparent
• Payment by Bank Under Mistake Whether Recoverable
• Cheque Truncation
• Statutory Protection to Collecting Bank Cheque
• Duties of the Collecting Bank Cheque
• Remittances in bank
• Demand Drafts (DD) and Banker’s Cheques (BC)
• Mail Transfer (MT)
• Telegraphic Transfer (TT)
• National Electronic Funds Transfer System (NEFT)
• Real Time Gross Settlement System (RTGS)
• Electronic Benefit Transfer (EBT) Scheme
• Mobile Banking in India, Electronic/Digital Payments
• Safe Deposit Lockers bank
• Portfolio Management Services banks
• Merchant Banking
• Government Business banks
• Levying of Service Charges banks
• Financial Inclusion by Extension of Banking Services
• Use of Mobiles/Tablets in Financial Inclusion Drive
• Financial Literacy
• Rural Self Employment Training Institutes (RSETI)
• Customer Service in Banks

• Policy for General Management of the Branches
• ATM Operations
• Security Issues and Risk Mitigation Measures
• Service at the Counters bank
• Information to the Customers banks
• Special Arrangements at Branches banks
• Duty of Secrecy & Confidentiality bank customer rights
• Duty of Reasonable Care bank customer rights
• Garnishee or Attachment Order bank
• Bank’s Rights
• Customer Awareness
• Banking Codes and Standards Board of India
• Obligations on the Customer bank
• Model Policy on Grievance Redressal bank
• Internal Machinery to Handle Customer Complaints/Grievances
• The RBI – Integrated Ombudsman Scheme
• Consumer Protection Act, 2019
• Various Fora Consumer Protection Councils
• Consumer Protection Act, 2019 Central Consumer Protection Authority
• Consumer Protection Act, 2019 Consumer Disputes Redressal Commissions
• Consumer Protection Act, 2019 Jurisdictions of Commissions
• Consumer Protection Act, 2019 Complaints to District Commissions
• Consumer Protection Act, 2019 Complaints to State Commissions/ National Commission
• Consumer Protection Act, 2019 Appeals Against Orders of District/ State Commission
• Consumer Protection Act, 2019 Mediation Process
• Consumer Protection Act, 2019 Product Liability
• Consumer Protection Act, 2019 Unfair Contracts
• Consumer Protection Act, 2019 Data Protection
• Right to Information Act, 2005
• Right to Information Act, 2005 Designation of Public Information Officers
• Right to Information Act, 2005 Procedure for Obtaining Information
• Right to Information Act, 2005 Disposal of Request
• Right to Information Act, 2005 Appeal, Orders in Appeal
• Right to Information Act, 2005 Central Information Commission
• Right to Information Act, 2005 State Information Commission
• Right to Information Act, 2005 Penalties
• Right to Information Act, 2005 Act to Have Overriding Effect