Here are some notes on filing complaints to District Commissions under the Consumer Protection Act, 2019:
- A complaint can be filed by a consumer or by a consumer organization.
- The complaint must be filed in writing and must be accompanied by a fee of Rs. 100.
- The complaint must be filed within two years from the date on which the cause of action arose.
- The complaint must be filed with the District Commission in the local limits of whose jurisdiction the opposite party resides or carries on business or personally works for gain.
- The complaint must be in the prescribed format.
- The complaint must contain the following information:
- The name, address, and contact details of the complainant.
- The name, address, and contact details of the opposite party.
- The details of the goods or services that were purchased.
- The details of the deficiency in the goods or services.
- The relief that is being sought.
The District Commission will investigate the complaint and will issue a notice to the opposite party. The opposite party will have an opportunity to file a reply to the complaint. The District Commission will then hold a hearing and will decide the complaint.
The District Commission can award a variety of reliefs to the complainant, including:
- Refund of the price paid.
- Replacement of the goods.
- Removal of defects from the goods.
- Compensation for loss or injury.
The District Commission’s decision is final and binding on both parties.
Here are some of the important things to keep in mind when filing a complaint with the District Commission:
- Make sure that the complaint is filed in the correct format.
- Provide all of the relevant information in the complaint.
- Be clear about the relief that you are seeking.
- Keep a copy of the complaint for your records.
If you have any questions about filing a complaint with the District Commission, you can contact the District Commission for help.