At Bank Univ, we strive to ensure a seamless learning experience for our students. We also understand that circumstances may arise where you need to cancel your enrollment or request a refund. This Cancellation and Refund Policy outlines the terms and conditions for course cancellations and refunds.
1. General Guidelines
1.1 This policy applies to all online learning courses offered on bankuniv.in.
1.2 By purchasing a course on our platform, you agree to abide by this Cancellation and Refund Policy.
2. Course Cancellation
2.1 Cancellation by the Student:
- You may cancel your course enrollment within 7 days of purchase if you have not accessed more than 10% of the course content.
- To request cancellation, email us at contact.bankuniv@gmail.com with your order details and reason for cancellation.
2.2 Cancellation by Bank Univ:
- Bank Univ reserves the right to cancel any course due to unforeseen circumstances (e.g., technical issues, content updates).
- In such cases, students will be notified promptly, and a full refund will be issued.
3. Refund Policy
3.1 Eligibility for Refunds:
- Refunds are available only if the cancellation request is made within 7 days of purchase and the student has not accessed more than 10% of the course content.
- If a refund is requested after 7 days or after accessing significant course content, no refund will be provided.
3.2 Refund Processing Time:
- Refunds will be processed within 7-10 business days from the date of approval.
- Refunds will be credited back to the original payment method used during purchase.
3.3 Non-Refundable Items:
- Any course purchased during promotional offers or discounts is non-refundable.
- Courses with downloadable resources or certifications are non-refundable once accessed.
4. Exceptions
4.1 No refunds will be issued under the following circumstances:
- Failure to complete the course due to personal reasons.
- Dissatisfaction with course content unless the issue is reported within 7 days of purchase and meets refund eligibility criteria.
4.2 Refunds for technical issues:
- If you face technical issues preventing access to the course, contact us at contact.bankuniv@gmail.com immediately.
- Bank Univ will resolve the issue, and refunds will be considered only if the problem cannot be resolved.
5. How to Request a Refund or Cancellation
To request a cancellation or refund, please follow these steps:
- Email us at contact.bankuniv@gmail.com with the subject line: “Refund Request – [Your Order ID].”
- Provide your name, order details, and the reason for the request.
- Attach proof of payment, if applicable.
6. Contact Us
If you have any questions or need further assistance, please reach out to us at:
Email: contact.bankuniv@gmail.com
Website: bankuniv.in