JAIIB Paper 2 Module D Quiz 4

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Question 1 of 20

1. Question
a team says an improper practice is acceptable because everyone does it. Which safeguard would most directly address the issue?
- Wait until an external auditor discovers it
- Share the information widely to obtain opinions
- Change the records to avoid embarrassment
- Use clear policy, appropriate approval, independent oversight and an auditable record
Correct

Topic: Values, norms and beliefs. Key concept: Personal values guide choices while norms express shared expectations. Values and norms influence conduct but common practice is not automatically ethical. In this scenario, the appropriate action is to apply core values and policy rather than treating routine as proof of propriety. The other options are inappropriate because they rely on concealment, improper pressure, unsupported assumptions or failure to use the bank’s authorised process.

Incorrect

Topic: Values, norms and beliefs. Key concept: Personal values guide choices while norms express shared expectations. Values and norms influence conduct but common practice is not automatically ethical. In this scenario, the appropriate action is to apply core values and policy rather than treating routine as proof of propriety. The other options are inappropriate because they rely on concealment, improper pressure, unsupported assumptions or failure to use the bank’s authorised process.

Unattempted

Topic: Values, norms and beliefs. Key concept: Personal values guide choices while norms express shared expectations. Values and norms influence conduct but common practice is not automatically ethical. In this scenario, the appropriate action is to apply core values and policy rather than treating routine as proof of propriety. The other options are inappropriate because they rely on concealment, improper pressure, unsupported assumptions or failure to use the bank’s authorised process.
Question 2 of 20

2. Question
a team says an improper practice is acceptable because everyone does it. What is the principal ethical risk?
- The conduct may undermine fairness, trust, accountability or the rights of affected stakeholders
- Treat the code of ethics as optional guidance
- Prioritise personal benefit over the customer
- Use an unapproved workaround to save time
Correct

Topic: Values, norms and beliefs. Key concept: Personal values guide choices while norms express shared expectations. Values and norms influence conduct but common practice is not automatically ethical. In this scenario, the appropriate action is to apply core values and policy rather than treating routine as proof of propriety. The other options are inappropriate because they rely on concealment, improper pressure, unsupported assumptions or failure to use the bank’s authorised process.

Incorrect

Topic: Values, norms and beliefs. Key concept: Personal values guide choices while norms express shared expectations. Values and norms influence conduct but common practice is not automatically ethical. In this scenario, the appropriate action is to apply core values and policy rather than treating routine as proof of propriety. The other options are inappropriate because they rely on concealment, improper pressure, unsupported assumptions or failure to use the bank’s authorised process.

Unattempted

Topic: Values, norms and beliefs. Key concept: Personal values guide choices while norms express shared expectations. Values and norms influence conduct but common practice is not automatically ethical. In this scenario, the appropriate action is to apply core values and policy rather than treating routine as proof of propriety. The other options are inappropriate because they rely on concealment, improper pressure, unsupported assumptions or failure to use the bank’s authorised process.
Question 3 of 20

3. Question
a team says an improper practice is acceptable because everyone does it. Which conclusion is most defensible?
- Punish the reporter before checking evidence
- A profitable or convenient outcome does not justify deception or bypassing applicable safeguards
- Conceal the issue to protect reputation
- Assume the technology or vendor is responsible for every outcome
Correct

Topic: Values, norms and beliefs. Key concept: Personal values guide choices while norms express shared expectations. Values and norms influence conduct but common practice is not automatically ethical. In this scenario, the appropriate action is to apply core values and policy rather than treating routine as proof of propriety. The other options are inappropriate because they rely on concealment, improper pressure, unsupported assumptions or failure to use the bank’s authorised process.

Incorrect

Topic: Values, norms and beliefs. Key concept: Personal values guide choices while norms express shared expectations. Values and norms influence conduct but common practice is not automatically ethical. In this scenario, the appropriate action is to apply core values and policy rather than treating routine as proof of propriety. The other options are inappropriate because they rely on concealment, improper pressure, unsupported assumptions or failure to use the bank’s authorised process.

Unattempted

Topic: Values, norms and beliefs. Key concept: Personal values guide choices while norms express shared expectations. Values and norms influence conduct but common practice is not automatically ethical. In this scenario, the appropriate action is to apply core values and policy rather than treating routine as proof of propriety. The other options are inappropriate because they rely on concealment, improper pressure, unsupported assumptions or failure to use the bank’s authorised process.
Question 4 of 20

4. Question
a team says an improper practice is acceptable because everyone does it. What should management do to reduce recurrence?
- Follow the request because seniority overrides policy
- Proceed because no one is likely to notice
- Investigate root causes, remediate harm and strengthen training, incentives or controls
- Keep the matter informal and undocumented
Correct

Topic: Values, norms and beliefs. Key concept: Personal values guide choices while norms express shared expectations. Values and norms influence conduct but common practice is not automatically ethical. In this scenario, the appropriate action is to apply core values and policy rather than treating routine as proof of propriety. The other options are inappropriate because they rely on concealment, improper pressure, unsupported assumptions or failure to use the bank’s authorised process.

Incorrect

Topic: Values, norms and beliefs. Key concept: Personal values guide choices while norms express shared expectations. Values and norms influence conduct but common practice is not automatically ethical. In this scenario, the appropriate action is to apply core values and policy rather than treating routine as proof of propriety. The other options are inappropriate because they rely on concealment, improper pressure, unsupported assumptions or failure to use the bank’s authorised process.

Unattempted

Topic: Values, norms and beliefs. Key concept: Personal values guide choices while norms express shared expectations. Values and norms influence conduct but common practice is not automatically ethical. In this scenario, the appropriate action is to apply core values and policy rather than treating routine as proof of propriety. The other options are inappropriate because they rely on concealment, improper pressure, unsupported assumptions or failure to use the bank’s authorised process.
Question 5 of 20

5. Question
a team says an improper practice is acceptable because everyone does it. Which principle is most directly relevant?
- Assume routine practice is automatically acceptable
- Ignore the issue unless a complaint is received
- Choose the option that maximises immediate revenue
- Integrity, fairness, transparency and accountability should guide the decision
Correct

Topic: Values, norms and beliefs. Key concept: Personal values guide choices while norms express shared expectations. Values and norms influence conduct but common practice is not automatically ethical. In this scenario, the appropriate action is to apply core values and policy rather than treating routine as proof of propriety. The other options are inappropriate because they rely on concealment, improper pressure, unsupported assumptions or failure to use the bank’s authorised process.

Incorrect

Topic: Values, norms and beliefs. Key concept: Personal values guide choices while norms express shared expectations. Values and norms influence conduct but common practice is not automatically ethical. In this scenario, the appropriate action is to apply core values and policy rather than treating routine as proof of propriety. The other options are inappropriate because they rely on concealment, improper pressure, unsupported assumptions or failure to use the bank’s authorised process.

Unattempted

Topic: Values, norms and beliefs. Key concept: Personal values guide choices while norms express shared expectations. Values and norms influence conduct but common practice is not automatically ethical. In this scenario, the appropriate action is to apply core values and policy rather than treating routine as proof of propriety. The other options are inappropriate because they rely on concealment, improper pressure, unsupported assumptions or failure to use the bank’s authorised process.
Question 6 of 20

6. Question
a team says an improper practice is acceptable because everyone does it. What should the employee do if pressure continues?
- Document the concern and use the next appropriate compliance, risk or whistleblowing channel
- Share the information widely to obtain opinions
- Change the records to avoid embarrassment
- Wait until an external auditor discovers it
Correct

Topic: Values, norms and beliefs. Key concept: Personal values guide choices while norms express shared expectations. Values and norms influence conduct but common practice is not automatically ethical. In this scenario, the appropriate action is to apply core values and policy rather than treating routine as proof of propriety. The other options are inappropriate because they rely on concealment, improper pressure, unsupported assumptions or failure to use the bank’s authorised process.

Incorrect

Topic: Values, norms and beliefs. Key concept: Personal values guide choices while norms express shared expectations. Values and norms influence conduct but common practice is not automatically ethical. In this scenario, the appropriate action is to apply core values and policy rather than treating routine as proof of propriety. The other options are inappropriate because they rely on concealment, improper pressure, unsupported assumptions or failure to use the bank’s authorised process.

Unattempted

Topic: Values, norms and beliefs. Key concept: Personal values guide choices while norms express shared expectations. Values and norms influence conduct but common practice is not automatically ethical. In this scenario, the appropriate action is to apply core values and policy rather than treating routine as proof of propriety. The other options are inappropriate because they rely on concealment, improper pressure, unsupported assumptions or failure to use the bank’s authorised process.
Question 7 of 20

7. Question
a team says an improper practice is acceptable because everyone does it. Which statement best reflects professional responsibility?
- Treat the code of ethics as optional guidance
- The employee remains responsible for following law and policy even when a superior applies pressure
- Prioritise personal benefit over the customer
- Use an unapproved workaround to save time
Correct

Topic: Values, norms and beliefs. Key concept: Personal values guide choices while norms express shared expectations. Values and norms influence conduct but common practice is not automatically ethical. In this scenario, the appropriate action is to apply core values and policy rather than treating routine as proof of propriety. The other options are inappropriate because they rely on concealment, improper pressure, unsupported assumptions or failure to use the bank’s authorised process.

Incorrect

Topic: Values, norms and beliefs. Key concept: Personal values guide choices while norms express shared expectations. Values and norms influence conduct but common practice is not automatically ethical. In this scenario, the appropriate action is to apply core values and policy rather than treating routine as proof of propriety. The other options are inappropriate because they rely on concealment, improper pressure, unsupported assumptions or failure to use the bank’s authorised process.

Unattempted

Topic: Values, norms and beliefs. Key concept: Personal values guide choices while norms express shared expectations. Values and norms influence conduct but common practice is not automatically ethical. In this scenario, the appropriate action is to apply core values and policy rather than treating routine as proof of propriety. The other options are inappropriate because they rely on concealment, improper pressure, unsupported assumptions or failure to use the bank’s authorised process.
Question 8 of 20

8. Question
a team says an improper practice is acceptable because everyone does it. What is the strongest evidence of a healthy ethical culture?
- Conceal the issue to protect reputation
- Punish the reporter before checking evidence
- Concerns are assessed fairly, reporters are protected and corrective actions are tracked
- Assume the technology or vendor is responsible for every outcome
Correct

Topic: Values, norms and beliefs. Key concept: Personal values guide choices while norms express shared expectations. Values and norms influence conduct but common practice is not automatically ethical. In this scenario, the appropriate action is to apply core values and policy rather than treating routine as proof of propriety. The other options are inappropriate because they rely on concealment, improper pressure, unsupported assumptions or failure to use the bank’s authorised process.

Incorrect

Topic: Values, norms and beliefs. Key concept: Personal values guide choices while norms express shared expectations. Values and norms influence conduct but common practice is not automatically ethical. In this scenario, the appropriate action is to apply core values and policy rather than treating routine as proof of propriety. The other options are inappropriate because they rely on concealment, improper pressure, unsupported assumptions or failure to use the bank’s authorised process.

Unattempted

Topic: Values, norms and beliefs. Key concept: Personal values guide choices while norms express shared expectations. Values and norms influence conduct but common practice is not automatically ethical. In this scenario, the appropriate action is to apply core values and policy rather than treating routine as proof of propriety. The other options are inappropriate because they rely on concealment, improper pressure, unsupported assumptions or failure to use the bank’s authorised process.
Question 9 of 20

9. Question
a team says an improper practice is acceptable because everyone does it. Which approach best protects stakeholder trust?
- Keep the matter informal and undocumented
- Proceed because no one is likely to notice
- Follow the request because seniority overrides policy
- Communicate accurately, treat people fairly and address problems transparently
Correct

Topic: Values, norms and beliefs. Key concept: Personal values guide choices while norms express shared expectations. Values and norms influence conduct but common practice is not automatically ethical. In this scenario, the appropriate action is to apply core values and policy rather than treating routine as proof of propriety. The other options are inappropriate because they rely on concealment, improper pressure, unsupported assumptions or failure to use the bank’s authorised process.

Incorrect

Topic: Values, norms and beliefs. Key concept: Personal values guide choices while norms express shared expectations. Values and norms influence conduct but common practice is not automatically ethical. In this scenario, the appropriate action is to apply core values and policy rather than treating routine as proof of propriety. The other options are inappropriate because they rely on concealment, improper pressure, unsupported assumptions or failure to use the bank’s authorised process.

Unattempted

Topic: Values, norms and beliefs. Key concept: Personal values guide choices while norms express shared expectations. Values and norms influence conduct but common practice is not automatically ethical. In this scenario, the appropriate action is to apply core values and policy rather than treating routine as proof of propriety. The other options are inappropriate because they rely on concealment, improper pressure, unsupported assumptions or failure to use the bank’s authorised process.
Question 10 of 20

10. Question
a banker considers whether they would accept the same treatment as the customer. What is the most appropriate response?
- Share the information widely to obtain opinions
- Apply the relevant ethical standard, verify facts and escalate through authorised channels
- Change the records to avoid embarrassment
- Wait until an external auditor discovers it
Correct

Topic: Golden Rule and morality. Key concept: Treating others as one would wish to be treated, with respect for rights and duties. The Golden Rule encourages empathy and consistency, but must be applied alongside professional duties. In this scenario, the appropriate action is to use the reversibility test while also checking law, policy and customer rights. The other options are inappropriate because they rely on concealment, improper pressure, unsupported assumptions or failure to use the bank’s authorised process.

Incorrect

Topic: Golden Rule and morality. Key concept: Treating others as one would wish to be treated, with respect for rights and duties. The Golden Rule encourages empathy and consistency, but must be applied alongside professional duties. In this scenario, the appropriate action is to use the reversibility test while also checking law, policy and customer rights. The other options are inappropriate because they rely on concealment, improper pressure, unsupported assumptions or failure to use the bank’s authorised process.

Unattempted

Topic: Golden Rule and morality. Key concept: Treating others as one would wish to be treated, with respect for rights and duties. The Golden Rule encourages empathy and consistency, but must be applied alongside professional duties. In this scenario, the appropriate action is to use the reversibility test while also checking law, policy and customer rights. The other options are inappropriate because they rely on concealment, improper pressure, unsupported assumptions or failure to use the bank’s authorised process.
Question 11 of 20

11. Question
a banker considers whether they would accept the same treatment as the customer. Which safeguard would most directly address the issue?
- Prioritise personal benefit over the customer
- Treat the code of ethics as optional guidance
- Use clear policy, appropriate approval, independent oversight and an auditable record
- Use an unapproved workaround to save time
Correct

Topic: Golden Rule and morality. Key concept: Treating others as one would wish to be treated, with respect for rights and duties. The Golden Rule encourages empathy and consistency, but must be applied alongside professional duties. In this scenario, the appropriate action is to use the reversibility test while also checking law, policy and customer rights. The other options are inappropriate because they rely on concealment, improper pressure, unsupported assumptions or failure to use the bank’s authorised process.

Incorrect

Topic: Golden Rule and morality. Key concept: Treating others as one would wish to be treated, with respect for rights and duties. The Golden Rule encourages empathy and consistency, but must be applied alongside professional duties. In this scenario, the appropriate action is to use the reversibility test while also checking law, policy and customer rights. The other options are inappropriate because they rely on concealment, improper pressure, unsupported assumptions or failure to use the bank’s authorised process.

Unattempted

Topic: Golden Rule and morality. Key concept: Treating others as one would wish to be treated, with respect for rights and duties. The Golden Rule encourages empathy and consistency, but must be applied alongside professional duties. In this scenario, the appropriate action is to use the reversibility test while also checking law, policy and customer rights. The other options are inappropriate because they rely on concealment, improper pressure, unsupported assumptions or failure to use the bank’s authorised process.
Question 12 of 20

12. Question
a banker considers whether they would accept the same treatment as the customer. What is the principal ethical risk?
- Assume the technology or vendor is responsible for every outcome
- Punish the reporter before checking evidence
- Conceal the issue to protect reputation
- The conduct may undermine fairness, trust, accountability or the rights of affected stakeholders
Correct

Topic: Golden Rule and morality. Key concept: Treating others as one would wish to be treated, with respect for rights and duties. The Golden Rule encourages empathy and consistency, but must be applied alongside professional duties. In this scenario, the appropriate action is to use the reversibility test while also checking law, policy and customer rights. The other options are inappropriate because they rely on concealment, improper pressure, unsupported assumptions or failure to use the bank’s authorised process.

Incorrect

Topic: Golden Rule and morality. Key concept: Treating others as one would wish to be treated, with respect for rights and duties. The Golden Rule encourages empathy and consistency, but must be applied alongside professional duties. In this scenario, the appropriate action is to use the reversibility test while also checking law, policy and customer rights. The other options are inappropriate because they rely on concealment, improper pressure, unsupported assumptions or failure to use the bank’s authorised process.

Unattempted

Topic: Golden Rule and morality. Key concept: Treating others as one would wish to be treated, with respect for rights and duties. The Golden Rule encourages empathy and consistency, but must be applied alongside professional duties. In this scenario, the appropriate action is to use the reversibility test while also checking law, policy and customer rights. The other options are inappropriate because they rely on concealment, improper pressure, unsupported assumptions or failure to use the bank’s authorised process.
Question 13 of 20

13. Question
a banker considers whether they would accept the same treatment as the customer. Which conclusion is most defensible?
- A profitable or convenient outcome does not justify deception or bypassing applicable safeguards
- Proceed because no one is likely to notice
- Follow the request because seniority overrides policy
- Keep the matter informal and undocumented
Correct

Topic: Golden Rule and morality. Key concept: Treating others as one would wish to be treated, with respect for rights and duties. The Golden Rule encourages empathy and consistency, but must be applied alongside professional duties. In this scenario, the appropriate action is to use the reversibility test while also checking law, policy and customer rights. The other options are inappropriate because they rely on concealment, improper pressure, unsupported assumptions or failure to use the bank’s authorised process.

Incorrect

Topic: Golden Rule and morality. Key concept: Treating others as one would wish to be treated, with respect for rights and duties. The Golden Rule encourages empathy and consistency, but must be applied alongside professional duties. In this scenario, the appropriate action is to use the reversibility test while also checking law, policy and customer rights. The other options are inappropriate because they rely on concealment, improper pressure, unsupported assumptions or failure to use the bank’s authorised process.

Unattempted

Topic: Golden Rule and morality. Key concept: Treating others as one would wish to be treated, with respect for rights and duties. The Golden Rule encourages empathy and consistency, but must be applied alongside professional duties. In this scenario, the appropriate action is to use the reversibility test while also checking law, policy and customer rights. The other options are inappropriate because they rely on concealment, improper pressure, unsupported assumptions or failure to use the bank’s authorised process.
Question 14 of 20

14. Question
a banker considers whether they would accept the same treatment as the customer. What should management do to reduce recurrence?
- Ignore the issue unless a complaint is received
- Investigate root causes, remediate harm and strengthen training, incentives or controls
- Choose the option that maximises immediate revenue
- Assume routine practice is automatically acceptable
Correct

Topic: Golden Rule and morality. Key concept: Treating others as one would wish to be treated, with respect for rights and duties. The Golden Rule encourages empathy and consistency, but must be applied alongside professional duties. In this scenario, the appropriate action is to use the reversibility test while also checking law, policy and customer rights. The other options are inappropriate because they rely on concealment, improper pressure, unsupported assumptions or failure to use the bank’s authorised process.

Incorrect

Topic: Golden Rule and morality. Key concept: Treating others as one would wish to be treated, with respect for rights and duties. The Golden Rule encourages empathy and consistency, but must be applied alongside professional duties. In this scenario, the appropriate action is to use the reversibility test while also checking law, policy and customer rights. The other options are inappropriate because they rely on concealment, improper pressure, unsupported assumptions or failure to use the bank’s authorised process.

Unattempted

Topic: Golden Rule and morality. Key concept: Treating others as one would wish to be treated, with respect for rights and duties. The Golden Rule encourages empathy and consistency, but must be applied alongside professional duties. In this scenario, the appropriate action is to use the reversibility test while also checking law, policy and customer rights. The other options are inappropriate because they rely on concealment, improper pressure, unsupported assumptions or failure to use the bank’s authorised process.
Question 15 of 20

15. Question
a banker considers whether they would accept the same treatment as the customer. Which principle is most directly relevant?
- Change the records to avoid embarrassment
- Share the information widely to obtain opinions
- Integrity, fairness, transparency and accountability should guide the decision
- Wait until an external auditor discovers it
Correct

Topic: Golden Rule and morality. Key concept: Treating others as one would wish to be treated, with respect for rights and duties. The Golden Rule encourages empathy and consistency, but must be applied alongside professional duties. In this scenario, the appropriate action is to use the reversibility test while also checking law, policy and customer rights. The other options are inappropriate because they rely on concealment, improper pressure, unsupported assumptions or failure to use the bank’s authorised process.

Incorrect

Topic: Golden Rule and morality. Key concept: Treating others as one would wish to be treated, with respect for rights and duties. The Golden Rule encourages empathy and consistency, but must be applied alongside professional duties. In this scenario, the appropriate action is to use the reversibility test while also checking law, policy and customer rights. The other options are inappropriate because they rely on concealment, improper pressure, unsupported assumptions or failure to use the bank’s authorised process.

Unattempted

Topic: Golden Rule and morality. Key concept: Treating others as one would wish to be treated, with respect for rights and duties. The Golden Rule encourages empathy and consistency, but must be applied alongside professional duties. In this scenario, the appropriate action is to use the reversibility test while also checking law, policy and customer rights. The other options are inappropriate because they rely on concealment, improper pressure, unsupported assumptions or failure to use the bank’s authorised process.
Question 16 of 20

16. Question
a banker considers whether they would accept the same treatment as the customer. What should the employee do if pressure continues?
- Use an unapproved workaround to save time
- Treat the code of ethics as optional guidance
- Prioritise personal benefit over the customer
- Document the concern and use the next appropriate compliance, risk or whistleblowing channel
Correct

Topic: Golden Rule and morality. Key concept: Treating others as one would wish to be treated, with respect for rights and duties. The Golden Rule encourages empathy and consistency, but must be applied alongside professional duties. In this scenario, the appropriate action is to use the reversibility test while also checking law, policy and customer rights. The other options are inappropriate because they rely on concealment, improper pressure, unsupported assumptions or failure to use the bank’s authorised process.

Incorrect

Topic: Golden Rule and morality. Key concept: Treating others as one would wish to be treated, with respect for rights and duties. The Golden Rule encourages empathy and consistency, but must be applied alongside professional duties. In this scenario, the appropriate action is to use the reversibility test while also checking law, policy and customer rights. The other options are inappropriate because they rely on concealment, improper pressure, unsupported assumptions or failure to use the bank’s authorised process.

Unattempted

Topic: Golden Rule and morality. Key concept: Treating others as one would wish to be treated, with respect for rights and duties. The Golden Rule encourages empathy and consistency, but must be applied alongside professional duties. In this scenario, the appropriate action is to use the reversibility test while also checking law, policy and customer rights. The other options are inappropriate because they rely on concealment, improper pressure, unsupported assumptions or failure to use the bank’s authorised process.
Question 17 of 20

17. Question
a banker considers whether they would accept the same treatment as the customer. Which statement best reflects professional responsibility?
- The employee remains responsible for following law and policy even when a superior applies pressure
- Punish the reporter before checking evidence
- Conceal the issue to protect reputation
- Assume the technology or vendor is responsible for every outcome
Correct

Topic: Golden Rule and morality. Key concept: Treating others as one would wish to be treated, with respect for rights and duties. The Golden Rule encourages empathy and consistency, but must be applied alongside professional duties. In this scenario, the appropriate action is to use the reversibility test while also checking law, policy and customer rights. The other options are inappropriate because they rely on concealment, improper pressure, unsupported assumptions or failure to use the bank’s authorised process.

Incorrect

Topic: Golden Rule and morality. Key concept: Treating others as one would wish to be treated, with respect for rights and duties. The Golden Rule encourages empathy and consistency, but must be applied alongside professional duties. In this scenario, the appropriate action is to use the reversibility test while also checking law, policy and customer rights. The other options are inappropriate because they rely on concealment, improper pressure, unsupported assumptions or failure to use the bank’s authorised process.

Unattempted

Topic: Golden Rule and morality. Key concept: Treating others as one would wish to be treated, with respect for rights and duties. The Golden Rule encourages empathy and consistency, but must be applied alongside professional duties. In this scenario, the appropriate action is to use the reversibility test while also checking law, policy and customer rights. The other options are inappropriate because they rely on concealment, improper pressure, unsupported assumptions or failure to use the bank’s authorised process.
Question 18 of 20

18. Question
a banker considers whether they would accept the same treatment as the customer. What is the strongest evidence of a healthy ethical culture?
- Proceed because no one is likely to notice
- Concerns are assessed fairly, reporters are protected and corrective actions are tracked
- Follow the request because seniority overrides policy
- Keep the matter informal and undocumented
Correct

Topic: Golden Rule and morality. Key concept: Treating others as one would wish to be treated, with respect for rights and duties. The Golden Rule encourages empathy and consistency, but must be applied alongside professional duties. In this scenario, the appropriate action is to use the reversibility test while also checking law, policy and customer rights. The other options are inappropriate because they rely on concealment, improper pressure, unsupported assumptions or failure to use the bank’s authorised process.

Incorrect

Topic: Golden Rule and morality. Key concept: Treating others as one would wish to be treated, with respect for rights and duties. The Golden Rule encourages empathy and consistency, but must be applied alongside professional duties. In this scenario, the appropriate action is to use the reversibility test while also checking law, policy and customer rights. The other options are inappropriate because they rely on concealment, improper pressure, unsupported assumptions or failure to use the bank’s authorised process.

Unattempted

Topic: Golden Rule and morality. Key concept: Treating others as one would wish to be treated, with respect for rights and duties. The Golden Rule encourages empathy and consistency, but must be applied alongside professional duties. In this scenario, the appropriate action is to use the reversibility test while also checking law, policy and customer rights. The other options are inappropriate because they rely on concealment, improper pressure, unsupported assumptions or failure to use the bank’s authorised process.
Question 19 of 20

19. Question
a banker considers whether they would accept the same treatment as the customer. Which approach best protects stakeholder trust?
- Choose the option that maximises immediate revenue
- Ignore the issue unless a complaint is received
- Communicate accurately, treat people fairly and address problems transparently
- Assume routine practice is automatically acceptable
Correct

Topic: Golden Rule and morality. Key concept: Treating others as one would wish to be treated, with respect for rights and duties. The Golden Rule encourages empathy and consistency, but must be applied alongside professional duties. In this scenario, the appropriate action is to use the reversibility test while also checking law, policy and customer rights. The other options are inappropriate because they rely on concealment, improper pressure, unsupported assumptions or failure to use the bank’s authorised process.

Incorrect

Topic: Golden Rule and morality. Key concept: Treating others as one would wish to be treated, with respect for rights and duties. The Golden Rule encourages empathy and consistency, but must be applied alongside professional duties. In this scenario, the appropriate action is to use the reversibility test while also checking law, policy and customer rights. The other options are inappropriate because they rely on concealment, improper pressure, unsupported assumptions or failure to use the bank’s authorised process.

Unattempted

Topic: Golden Rule and morality. Key concept: Treating others as one would wish to be treated, with respect for rights and duties. The Golden Rule encourages empathy and consistency, but must be applied alongside professional duties. In this scenario, the appropriate action is to use the reversibility test while also checking law, policy and customer rights. The other options are inappropriate because they rely on concealment, improper pressure, unsupported assumptions or failure to use the bank’s authorised process.
Question 20 of 20

20. Question
a team says an improper practice is acceptable because everyone does it. What is the most appropriate response?
- Choose the option that maximises immediate revenue
- Ignore the issue unless a complaint is received
- Apply the relevant ethical standard, verify facts and escalate through authorised channels
- Assume routine practice is automatically acceptable
Correct

Topic: Values, norms and beliefs. Key concept: Personal values guide choices while norms express shared expectations. Values and norms influence conduct but common practice is not automatically ethical. In this scenario, the appropriate action is to apply core values and policy rather than treating routine as proof of propriety. The other options are inappropriate because they rely on concealment, improper pressure, unsupported assumptions or failure to use the bank’s authorised process.

Incorrect

Topic: Values, norms and beliefs. Key concept: Personal values guide choices while norms express shared expectations. Values and norms influence conduct but common practice is not automatically ethical. In this scenario, the appropriate action is to apply core values and policy rather than treating routine as proof of propriety. The other options are inappropriate because they rely on concealment, improper pressure, unsupported assumptions or failure to use the bank’s authorised process.

Unattempted

Topic: Values, norms and beliefs. Key concept: Personal values guide choices while norms express shared expectations. Values and norms influence conduct but common practice is not automatically ethical. In this scenario, the appropriate action is to apply core values and policy rather than treating routine as proof of propriety. The other options are inappropriate because they rely on concealment, improper pressure, unsupported assumptions or failure to use the bank’s authorised process.