| Particular | Details |
|---|---|
| Service | PNB Retail Internet Banking |
| Purpose | Provides banking services through the internet |
| Availability | Anytime & Anywhere |
| Nature | Quick, simple and convenient banking facility |
| NRI Customers | Facility is also available to NRI customers |
| Registration | Debit card holders can register online |
| Password Reset | Users can reset their password online using debit card credentials |
2. New Facilities Introduced
| Facility | Location in Application | Details |
|---|---|---|
| Change Home Branch | Login → Other Services → Change Home Branch | Customer can transfer an account from one branch to another, provided there is no transaction in that account on the day of transfer. |
| Change Account Variant | Login → Other Services → Change Account Variant | Available for CSMR accounts. Customers can upgrade or downgrade their account to Gold, Silver or Platinum as required. |
| BBPS | Login → Pay Bill on Dashboard | Customers can pay bills of various utility service providers such as mobile, landline, DTH, electricity, gas and education fees. |
| BBPS – Repeat Payment | BBPS | Customer can repeat the last 10 bill payments. |
| BBPS – Standing Instruction | BBPS | Customer can enrol for Standing Instruction. |
| BBPS – Notifications | BBPS | Customers can receive monthly, quarterly or yearly bill-payment notifications. |
| Positive Pay System | Login → Value Added Services → Emergency Services → Positive Pay System | Customers can enter cheque details such as date and amount for secondary authentication. |
3. Financial Services
| Service | Details |
|---|---|
| Fund Transfer within PNB | Self-transfer and third-party transfer |
| IMPS | Available 24×7, including Sundays and holidays; transfer can be made using IFSC or MMID |
| NEFT | Inter-bank fund transfer facility |
| RTGS | Inter-bank fund transfer facility |
| Indo-Nepal Remittance | Remittance facility available |
| Credit Card Payment | Payment of PNB credit card |
| Utility Bill Payment | Utility bill payments available |
| Tax Payment | Online tax payment facility |
| Government Business Accounts | Fund transfer facility |
| PPF Accounts | Services available |
| SSA Accounts | Services available |
| PMJDY OD Accounts | Services available |
| Demat Account | Demat account can be linked and details can be viewed |
4. Non-Financial Services
| Service | Details |
|---|---|
| Account Statement | View account statement |
| Nomination Details | View nomination details |
| Transaction History | View transaction history |
| AQB/AMB | View Average Quarterly Balance/Average Monthly Balance details |
| Cheque Services | Stop payment, cheque status inquiry, cheque book request, PNB SurakshaCheque Authentication and cheque destruction |
| Registered Mobile Number | View registered mobile number |
| User ID | User can change User ID as per convenience |
| Personalised Dashboard | Overall view of accounts through a personalised dashboard |
| Last 10 SMS | View the last 10 SMS received on registered mobile number |
| E-Interest Certificate | Available for deposit, education loan and housing loan accounts |
| Site Map | Site map facility available |
5. Online Deposit Services
| Facility | Details |
|---|---|
| FD Opening | Online opening of Fixed Deposit |
| RD Opening | Online opening of Recurring Deposit |
| Modify FD/RD Instructions | Existing FD/RD instructions can be modified |
| PPF Account Opening | PPF account can be opened online without visiting the branch during banking hours |
| FD Closure | FD can be closed online on maturity or prematurely |
| FD Modification | Fixed Deposit can be modified |
| FD Break | Request for breaking FD |
| FD Renewal | Request for renewal of FD |
6. Other Value-Added Services
| Service | Details |
|---|---|
| Debit Card Registration | Online registration and password reset facility |
| Mobile Banking | Online registration and password reset facility |
| TDS Details | Account-wise TDS details |
| Future-Dated Transactions | User can schedule transactions for a future date |
| Recurring Transactions | Recurring transactions can be scheduled, such as automatic monthly credit to an RD account |
| Aadhaar Registration | Facility available |
| PAN Registration | Facility available |
| GSTIN Registration | Facility available |
| Income Tax E-Filing | E-filing facility available |
| Form 26AS | Form 26AS can be generated |
| E-Interest Certificate | Available for specified deposit and loan accounts |
| PMJJBY/PMSBY/APY | Customers can register for these schemes |
| PMJDY OD | Customers can apply for OD under PMJDY |
| Personal Financial Management | Personal financial management facility |
| PNB Verify | Enrol/unenrol facility |
| PNB SurakshaCheque Authentication | Cheque authentication facility |
7. Credit Card Services
| Service | Details |
|---|---|
| Credit Card Payment | Make credit card payments |
| Credit Card Limit Change | Request for change in credit card limit |
| Reward Points | Request for redemption of credit card reward points |
8. Debit Card Services
| Service | Details |
|---|---|
| Debit Card Personalisation | Set various debit card limits |
| Hot-list Debit Card | Hot-list/block debit card |
| Debit Card Activity Inquiry | Check debit card activity |
| Debit Card PIN | Set or reset debit card PIN |
| Debit Card ON/OFF | Enable or disable debit card transactions |
9. Registration and Password Reset
| Particular | Details |
|---|---|
| Online Registration | Debit card holders can register online |
| Registration Website | PNB Internet Banking portal |
| Password Reset | Retail Internet Banking users can reset their password online |
| Requirement for Password Reset | Debit card credentials |
| Forgot Password | Enter User ID and select “Forgot Password” |