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Question 1 of 20
1. Question
a vendor offers an expensive gift while a procurement decision is pending. What is the most appropriate response?
Correct
Topic: Bribery and gifts. Key concept: Refusing improper inducements and declaring gifts or hospitality under policy. Gifts linked to a decision can create actual or perceived influence and should be handled under controls. In this scenario, the appropriate action is to decline or disclose it and ensure the decision follows objective criteria. The other options are inappropriate because they rely on concealment, improper pressure, unsupported assumptions or failure to use the bank’s authorised process.
Incorrect
Topic: Bribery and gifts. Key concept: Refusing improper inducements and declaring gifts or hospitality under policy. Gifts linked to a decision can create actual or perceived influence and should be handled under controls. In this scenario, the appropriate action is to decline or disclose it and ensure the decision follows objective criteria. The other options are inappropriate because they rely on concealment, improper pressure, unsupported assumptions or failure to use the bank’s authorised process.
Unattempted
Topic: Bribery and gifts. Key concept: Refusing improper inducements and declaring gifts or hospitality under policy. Gifts linked to a decision can create actual or perceived influence and should be handled under controls. In this scenario, the appropriate action is to decline or disclose it and ensure the decision follows objective criteria. The other options are inappropriate because they rely on concealment, improper pressure, unsupported assumptions or failure to use the bank’s authorised process.
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Question 2 of 20
2. Question
a vendor offers an expensive gift while a procurement decision is pending. Which safeguard would most directly address the issue?
Correct
Topic: Bribery and gifts. Key concept: Refusing improper inducements and declaring gifts or hospitality under policy. Gifts linked to a decision can create actual or perceived influence and should be handled under controls. In this scenario, the appropriate action is to decline or disclose it and ensure the decision follows objective criteria. The other options are inappropriate because they rely on concealment, improper pressure, unsupported assumptions or failure to use the bank’s authorised process.
Incorrect
Topic: Bribery and gifts. Key concept: Refusing improper inducements and declaring gifts or hospitality under policy. Gifts linked to a decision can create actual or perceived influence and should be handled under controls. In this scenario, the appropriate action is to decline or disclose it and ensure the decision follows objective criteria. The other options are inappropriate because they rely on concealment, improper pressure, unsupported assumptions or failure to use the bank’s authorised process.
Unattempted
Topic: Bribery and gifts. Key concept: Refusing improper inducements and declaring gifts or hospitality under policy. Gifts linked to a decision can create actual or perceived influence and should be handled under controls. In this scenario, the appropriate action is to decline or disclose it and ensure the decision follows objective criteria. The other options are inappropriate because they rely on concealment, improper pressure, unsupported assumptions or failure to use the bank’s authorised process.
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Question 3 of 20
3. Question
a vendor offers an expensive gift while a procurement decision is pending. What is the principal ethical risk?
Correct
Topic: Bribery and gifts. Key concept: Refusing improper inducements and declaring gifts or hospitality under policy. Gifts linked to a decision can create actual or perceived influence and should be handled under controls. In this scenario, the appropriate action is to decline or disclose it and ensure the decision follows objective criteria. The other options are inappropriate because they rely on concealment, improper pressure, unsupported assumptions or failure to use the bank’s authorised process.
Incorrect
Topic: Bribery and gifts. Key concept: Refusing improper inducements and declaring gifts or hospitality under policy. Gifts linked to a decision can create actual or perceived influence and should be handled under controls. In this scenario, the appropriate action is to decline or disclose it and ensure the decision follows objective criteria. The other options are inappropriate because they rely on concealment, improper pressure, unsupported assumptions or failure to use the bank’s authorised process.
Unattempted
Topic: Bribery and gifts. Key concept: Refusing improper inducements and declaring gifts or hospitality under policy. Gifts linked to a decision can create actual or perceived influence and should be handled under controls. In this scenario, the appropriate action is to decline or disclose it and ensure the decision follows objective criteria. The other options are inappropriate because they rely on concealment, improper pressure, unsupported assumptions or failure to use the bank’s authorised process.
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Question 4 of 20
4. Question
a vendor offers an expensive gift while a procurement decision is pending. Which conclusion is most defensible?
Correct
Topic: Bribery and gifts. Key concept: Refusing improper inducements and declaring gifts or hospitality under policy. Gifts linked to a decision can create actual or perceived influence and should be handled under controls. In this scenario, the appropriate action is to decline or disclose it and ensure the decision follows objective criteria. The other options are inappropriate because they rely on concealment, improper pressure, unsupported assumptions or failure to use the bank’s authorised process.
Incorrect
Topic: Bribery and gifts. Key concept: Refusing improper inducements and declaring gifts or hospitality under policy. Gifts linked to a decision can create actual or perceived influence and should be handled under controls. In this scenario, the appropriate action is to decline or disclose it and ensure the decision follows objective criteria. The other options are inappropriate because they rely on concealment, improper pressure, unsupported assumptions or failure to use the bank’s authorised process.
Unattempted
Topic: Bribery and gifts. Key concept: Refusing improper inducements and declaring gifts or hospitality under policy. Gifts linked to a decision can create actual or perceived influence and should be handled under controls. In this scenario, the appropriate action is to decline or disclose it and ensure the decision follows objective criteria. The other options are inappropriate because they rely on concealment, improper pressure, unsupported assumptions or failure to use the bank’s authorised process.
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Question 5 of 20
5. Question
a vendor offers an expensive gift while a procurement decision is pending. What should management do to reduce recurrence?
Correct
Topic: Bribery and gifts. Key concept: Refusing improper inducements and declaring gifts or hospitality under policy. Gifts linked to a decision can create actual or perceived influence and should be handled under controls. In this scenario, the appropriate action is to decline or disclose it and ensure the decision follows objective criteria. The other options are inappropriate because they rely on concealment, improper pressure, unsupported assumptions or failure to use the bank’s authorised process.
Incorrect
Topic: Bribery and gifts. Key concept: Refusing improper inducements and declaring gifts or hospitality under policy. Gifts linked to a decision can create actual or perceived influence and should be handled under controls. In this scenario, the appropriate action is to decline or disclose it and ensure the decision follows objective criteria. The other options are inappropriate because they rely on concealment, improper pressure, unsupported assumptions or failure to use the bank’s authorised process.
Unattempted
Topic: Bribery and gifts. Key concept: Refusing improper inducements and declaring gifts or hospitality under policy. Gifts linked to a decision can create actual or perceived influence and should be handled under controls. In this scenario, the appropriate action is to decline or disclose it and ensure the decision follows objective criteria. The other options are inappropriate because they rely on concealment, improper pressure, unsupported assumptions or failure to use the bank’s authorised process.
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Question 6 of 20
6. Question
a vendor offers an expensive gift while a procurement decision is pending. Which principle is most directly relevant?
Correct
Topic: Bribery and gifts. Key concept: Refusing improper inducements and declaring gifts or hospitality under policy. Gifts linked to a decision can create actual or perceived influence and should be handled under controls. In this scenario, the appropriate action is to decline or disclose it and ensure the decision follows objective criteria. The other options are inappropriate because they rely on concealment, improper pressure, unsupported assumptions or failure to use the bank’s authorised process.
Incorrect
Topic: Bribery and gifts. Key concept: Refusing improper inducements and declaring gifts or hospitality under policy. Gifts linked to a decision can create actual or perceived influence and should be handled under controls. In this scenario, the appropriate action is to decline or disclose it and ensure the decision follows objective criteria. The other options are inappropriate because they rely on concealment, improper pressure, unsupported assumptions or failure to use the bank’s authorised process.
Unattempted
Topic: Bribery and gifts. Key concept: Refusing improper inducements and declaring gifts or hospitality under policy. Gifts linked to a decision can create actual or perceived influence and should be handled under controls. In this scenario, the appropriate action is to decline or disclose it and ensure the decision follows objective criteria. The other options are inappropriate because they rely on concealment, improper pressure, unsupported assumptions or failure to use the bank’s authorised process.
-
Question 7 of 20
7. Question
a vendor offers an expensive gift while a procurement decision is pending. What should the employee do if pressure continues?
Correct
Topic: Bribery and gifts. Key concept: Refusing improper inducements and declaring gifts or hospitality under policy. Gifts linked to a decision can create actual or perceived influence and should be handled under controls. In this scenario, the appropriate action is to decline or disclose it and ensure the decision follows objective criteria. The other options are inappropriate because they rely on concealment, improper pressure, unsupported assumptions or failure to use the bank’s authorised process.
Incorrect
Topic: Bribery and gifts. Key concept: Refusing improper inducements and declaring gifts or hospitality under policy. Gifts linked to a decision can create actual or perceived influence and should be handled under controls. In this scenario, the appropriate action is to decline or disclose it and ensure the decision follows objective criteria. The other options are inappropriate because they rely on concealment, improper pressure, unsupported assumptions or failure to use the bank’s authorised process.
Unattempted
Topic: Bribery and gifts. Key concept: Refusing improper inducements and declaring gifts or hospitality under policy. Gifts linked to a decision can create actual or perceived influence and should be handled under controls. In this scenario, the appropriate action is to decline or disclose it and ensure the decision follows objective criteria. The other options are inappropriate because they rely on concealment, improper pressure, unsupported assumptions or failure to use the bank’s authorised process.
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Question 8 of 20
8. Question
a vendor offers an expensive gift while a procurement decision is pending. Which statement best reflects professional responsibility?
Correct
Topic: Bribery and gifts. Key concept: Refusing improper inducements and declaring gifts or hospitality under policy. Gifts linked to a decision can create actual or perceived influence and should be handled under controls. In this scenario, the appropriate action is to decline or disclose it and ensure the decision follows objective criteria. The other options are inappropriate because they rely on concealment, improper pressure, unsupported assumptions or failure to use the bank’s authorised process.
Incorrect
Topic: Bribery and gifts. Key concept: Refusing improper inducements and declaring gifts or hospitality under policy. Gifts linked to a decision can create actual or perceived influence and should be handled under controls. In this scenario, the appropriate action is to decline or disclose it and ensure the decision follows objective criteria. The other options are inappropriate because they rely on concealment, improper pressure, unsupported assumptions or failure to use the bank’s authorised process.
Unattempted
Topic: Bribery and gifts. Key concept: Refusing improper inducements and declaring gifts or hospitality under policy. Gifts linked to a decision can create actual or perceived influence and should be handled under controls. In this scenario, the appropriate action is to decline or disclose it and ensure the decision follows objective criteria. The other options are inappropriate because they rely on concealment, improper pressure, unsupported assumptions or failure to use the bank’s authorised process.
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Question 9 of 20
9. Question
a vendor offers an expensive gift while a procurement decision is pending. What is the strongest evidence of a healthy ethical culture?
Correct
Topic: Bribery and gifts. Key concept: Refusing improper inducements and declaring gifts or hospitality under policy. Gifts linked to a decision can create actual or perceived influence and should be handled under controls. In this scenario, the appropriate action is to decline or disclose it and ensure the decision follows objective criteria. The other options are inappropriate because they rely on concealment, improper pressure, unsupported assumptions or failure to use the bank’s authorised process.
Incorrect
Topic: Bribery and gifts. Key concept: Refusing improper inducements and declaring gifts or hospitality under policy. Gifts linked to a decision can create actual or perceived influence and should be handled under controls. In this scenario, the appropriate action is to decline or disclose it and ensure the decision follows objective criteria. The other options are inappropriate because they rely on concealment, improper pressure, unsupported assumptions or failure to use the bank’s authorised process.
Unattempted
Topic: Bribery and gifts. Key concept: Refusing improper inducements and declaring gifts or hospitality under policy. Gifts linked to a decision can create actual or perceived influence and should be handled under controls. In this scenario, the appropriate action is to decline or disclose it and ensure the decision follows objective criteria. The other options are inappropriate because they rely on concealment, improper pressure, unsupported assumptions or failure to use the bank’s authorised process.
-
Question 10 of 20
10. Question
a vendor offers an expensive gift while a procurement decision is pending. Which approach best protects stakeholder trust?
Correct
Topic: Bribery and gifts. Key concept: Refusing improper inducements and declaring gifts or hospitality under policy. Gifts linked to a decision can create actual or perceived influence and should be handled under controls. In this scenario, the appropriate action is to decline or disclose it and ensure the decision follows objective criteria. The other options are inappropriate because they rely on concealment, improper pressure, unsupported assumptions or failure to use the bank’s authorised process.
Incorrect
Topic: Bribery and gifts. Key concept: Refusing improper inducements and declaring gifts or hospitality under policy. Gifts linked to a decision can create actual or perceived influence and should be handled under controls. In this scenario, the appropriate action is to decline or disclose it and ensure the decision follows objective criteria. The other options are inappropriate because they rely on concealment, improper pressure, unsupported assumptions or failure to use the bank’s authorised process.
Unattempted
Topic: Bribery and gifts. Key concept: Refusing improper inducements and declaring gifts or hospitality under policy. Gifts linked to a decision can create actual or perceived influence and should be handled under controls. In this scenario, the appropriate action is to decline or disclose it and ensure the decision follows objective criteria. The other options are inappropriate because they rely on concealment, improper pressure, unsupported assumptions or failure to use the bank’s authorised process.
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Question 11 of 20
11. Question
an unauthorised person asks for a customer’s account details. What is the most appropriate response?
Correct
Topic: Third-party obligations and confidentiality. Key concept: Lawful, authorised and proportionate disclosure of information. A claimed relationship or informal request does not itself authorise disclosure of customer information. In this scenario, the appropriate action is to verify authority and use the approved disclosure process. The other options are inappropriate because they rely on concealment, improper pressure, unsupported assumptions or failure to use the bank’s authorised process.
Incorrect
Topic: Third-party obligations and confidentiality. Key concept: Lawful, authorised and proportionate disclosure of information. A claimed relationship or informal request does not itself authorise disclosure of customer information. In this scenario, the appropriate action is to verify authority and use the approved disclosure process. The other options are inappropriate because they rely on concealment, improper pressure, unsupported assumptions or failure to use the bank’s authorised process.
Unattempted
Topic: Third-party obligations and confidentiality. Key concept: Lawful, authorised and proportionate disclosure of information. A claimed relationship or informal request does not itself authorise disclosure of customer information. In this scenario, the appropriate action is to verify authority and use the approved disclosure process. The other options are inappropriate because they rely on concealment, improper pressure, unsupported assumptions or failure to use the bank’s authorised process.
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Question 12 of 20
12. Question
an unauthorised person asks for a customer’s account details. Which safeguard would most directly address the issue?
Correct
Topic: Third-party obligations and confidentiality. Key concept: Lawful, authorised and proportionate disclosure of information. A claimed relationship or informal request does not itself authorise disclosure of customer information. In this scenario, the appropriate action is to verify authority and use the approved disclosure process. The other options are inappropriate because they rely on concealment, improper pressure, unsupported assumptions or failure to use the bank’s authorised process.
Incorrect
Topic: Third-party obligations and confidentiality. Key concept: Lawful, authorised and proportionate disclosure of information. A claimed relationship or informal request does not itself authorise disclosure of customer information. In this scenario, the appropriate action is to verify authority and use the approved disclosure process. The other options are inappropriate because they rely on concealment, improper pressure, unsupported assumptions or failure to use the bank’s authorised process.
Unattempted
Topic: Third-party obligations and confidentiality. Key concept: Lawful, authorised and proportionate disclosure of information. A claimed relationship or informal request does not itself authorise disclosure of customer information. In this scenario, the appropriate action is to verify authority and use the approved disclosure process. The other options are inappropriate because they rely on concealment, improper pressure, unsupported assumptions or failure to use the bank’s authorised process.
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Question 13 of 20
13. Question
an unauthorised person asks for a customer’s account details. What is the principal ethical risk?
Correct
Topic: Third-party obligations and confidentiality. Key concept: Lawful, authorised and proportionate disclosure of information. A claimed relationship or informal request does not itself authorise disclosure of customer information. In this scenario, the appropriate action is to verify authority and use the approved disclosure process. The other options are inappropriate because they rely on concealment, improper pressure, unsupported assumptions or failure to use the bank’s authorised process.
Incorrect
Topic: Third-party obligations and confidentiality. Key concept: Lawful, authorised and proportionate disclosure of information. A claimed relationship or informal request does not itself authorise disclosure of customer information. In this scenario, the appropriate action is to verify authority and use the approved disclosure process. The other options are inappropriate because they rely on concealment, improper pressure, unsupported assumptions or failure to use the bank’s authorised process.
Unattempted
Topic: Third-party obligations and confidentiality. Key concept: Lawful, authorised and proportionate disclosure of information. A claimed relationship or informal request does not itself authorise disclosure of customer information. In this scenario, the appropriate action is to verify authority and use the approved disclosure process. The other options are inappropriate because they rely on concealment, improper pressure, unsupported assumptions or failure to use the bank’s authorised process.
-
Question 14 of 20
14. Question
an unauthorised person asks for a customer’s account details. Which conclusion is most defensible?
Correct
Topic: Third-party obligations and confidentiality. Key concept: Lawful, authorised and proportionate disclosure of information. A claimed relationship or informal request does not itself authorise disclosure of customer information. In this scenario, the appropriate action is to verify authority and use the approved disclosure process. The other options are inappropriate because they rely on concealment, improper pressure, unsupported assumptions or failure to use the bank’s authorised process.
Incorrect
Topic: Third-party obligations and confidentiality. Key concept: Lawful, authorised and proportionate disclosure of information. A claimed relationship or informal request does not itself authorise disclosure of customer information. In this scenario, the appropriate action is to verify authority and use the approved disclosure process. The other options are inappropriate because they rely on concealment, improper pressure, unsupported assumptions or failure to use the bank’s authorised process.
Unattempted
Topic: Third-party obligations and confidentiality. Key concept: Lawful, authorised and proportionate disclosure of information. A claimed relationship or informal request does not itself authorise disclosure of customer information. In this scenario, the appropriate action is to verify authority and use the approved disclosure process. The other options are inappropriate because they rely on concealment, improper pressure, unsupported assumptions or failure to use the bank’s authorised process.
-
Question 15 of 20
15. Question
an unauthorised person asks for a customer’s account details. What should management do to reduce recurrence?
Correct
Topic: Third-party obligations and confidentiality. Key concept: Lawful, authorised and proportionate disclosure of information. A claimed relationship or informal request does not itself authorise disclosure of customer information. In this scenario, the appropriate action is to verify authority and use the approved disclosure process. The other options are inappropriate because they rely on concealment, improper pressure, unsupported assumptions or failure to use the bank’s authorised process.
Incorrect
Topic: Third-party obligations and confidentiality. Key concept: Lawful, authorised and proportionate disclosure of information. A claimed relationship or informal request does not itself authorise disclosure of customer information. In this scenario, the appropriate action is to verify authority and use the approved disclosure process. The other options are inappropriate because they rely on concealment, improper pressure, unsupported assumptions or failure to use the bank’s authorised process.
Unattempted
Topic: Third-party obligations and confidentiality. Key concept: Lawful, authorised and proportionate disclosure of information. A claimed relationship or informal request does not itself authorise disclosure of customer information. In this scenario, the appropriate action is to verify authority and use the approved disclosure process. The other options are inappropriate because they rely on concealment, improper pressure, unsupported assumptions or failure to use the bank’s authorised process.
-
Question 16 of 20
16. Question
an unauthorised person asks for a customer’s account details. Which principle is most directly relevant?
Correct
Topic: Third-party obligations and confidentiality. Key concept: Lawful, authorised and proportionate disclosure of information. A claimed relationship or informal request does not itself authorise disclosure of customer information. In this scenario, the appropriate action is to verify authority and use the approved disclosure process. The other options are inappropriate because they rely on concealment, improper pressure, unsupported assumptions or failure to use the bank’s authorised process.
Incorrect
Topic: Third-party obligations and confidentiality. Key concept: Lawful, authorised and proportionate disclosure of information. A claimed relationship or informal request does not itself authorise disclosure of customer information. In this scenario, the appropriate action is to verify authority and use the approved disclosure process. The other options are inappropriate because they rely on concealment, improper pressure, unsupported assumptions or failure to use the bank’s authorised process.
Unattempted
Topic: Third-party obligations and confidentiality. Key concept: Lawful, authorised and proportionate disclosure of information. A claimed relationship or informal request does not itself authorise disclosure of customer information. In this scenario, the appropriate action is to verify authority and use the approved disclosure process. The other options are inappropriate because they rely on concealment, improper pressure, unsupported assumptions or failure to use the bank’s authorised process.
-
Question 17 of 20
17. Question
an unauthorised person asks for a customer’s account details. What should the employee do if pressure continues?
Correct
Topic: Third-party obligations and confidentiality. Key concept: Lawful, authorised and proportionate disclosure of information. A claimed relationship or informal request does not itself authorise disclosure of customer information. In this scenario, the appropriate action is to verify authority and use the approved disclosure process. The other options are inappropriate because they rely on concealment, improper pressure, unsupported assumptions or failure to use the bank’s authorised process.
Incorrect
Topic: Third-party obligations and confidentiality. Key concept: Lawful, authorised and proportionate disclosure of information. A claimed relationship or informal request does not itself authorise disclosure of customer information. In this scenario, the appropriate action is to verify authority and use the approved disclosure process. The other options are inappropriate because they rely on concealment, improper pressure, unsupported assumptions or failure to use the bank’s authorised process.
Unattempted
Topic: Third-party obligations and confidentiality. Key concept: Lawful, authorised and proportionate disclosure of information. A claimed relationship or informal request does not itself authorise disclosure of customer information. In this scenario, the appropriate action is to verify authority and use the approved disclosure process. The other options are inappropriate because they rely on concealment, improper pressure, unsupported assumptions or failure to use the bank’s authorised process.
-
Question 18 of 20
18. Question
an unauthorised person asks for a customer’s account details. Which statement best reflects professional responsibility?
Correct
Topic: Third-party obligations and confidentiality. Key concept: Lawful, authorised and proportionate disclosure of information. A claimed relationship or informal request does not itself authorise disclosure of customer information. In this scenario, the appropriate action is to verify authority and use the approved disclosure process. The other options are inappropriate because they rely on concealment, improper pressure, unsupported assumptions or failure to use the bank’s authorised process.
Incorrect
Topic: Third-party obligations and confidentiality. Key concept: Lawful, authorised and proportionate disclosure of information. A claimed relationship or informal request does not itself authorise disclosure of customer information. In this scenario, the appropriate action is to verify authority and use the approved disclosure process. The other options are inappropriate because they rely on concealment, improper pressure, unsupported assumptions or failure to use the bank’s authorised process.
Unattempted
Topic: Third-party obligations and confidentiality. Key concept: Lawful, authorised and proportionate disclosure of information. A claimed relationship or informal request does not itself authorise disclosure of customer information. In this scenario, the appropriate action is to verify authority and use the approved disclosure process. The other options are inappropriate because they rely on concealment, improper pressure, unsupported assumptions or failure to use the bank’s authorised process.
-
Question 19 of 20
19. Question
an unauthorised person asks for a customer’s account details. What is the strongest evidence of a healthy ethical culture?
Correct
Topic: Third-party obligations and confidentiality. Key concept: Lawful, authorised and proportionate disclosure of information. A claimed relationship or informal request does not itself authorise disclosure of customer information. In this scenario, the appropriate action is to verify authority and use the approved disclosure process. The other options are inappropriate because they rely on concealment, improper pressure, unsupported assumptions or failure to use the bank’s authorised process.
Incorrect
Topic: Third-party obligations and confidentiality. Key concept: Lawful, authorised and proportionate disclosure of information. A claimed relationship or informal request does not itself authorise disclosure of customer information. In this scenario, the appropriate action is to verify authority and use the approved disclosure process. The other options are inappropriate because they rely on concealment, improper pressure, unsupported assumptions or failure to use the bank’s authorised process.
Unattempted
Topic: Third-party obligations and confidentiality. Key concept: Lawful, authorised and proportionate disclosure of information. A claimed relationship or informal request does not itself authorise disclosure of customer information. In this scenario, the appropriate action is to verify authority and use the approved disclosure process. The other options are inappropriate because they rely on concealment, improper pressure, unsupported assumptions or failure to use the bank’s authorised process.
-
Question 20 of 20
20. Question
an unauthorised person asks for a customer’s account details. Which approach best protects stakeholder trust?
Correct
Topic: Third-party obligations and confidentiality. Key concept: Lawful, authorised and proportionate disclosure of information. A claimed relationship or informal request does not itself authorise disclosure of customer information. In this scenario, the appropriate action is to verify authority and use the approved disclosure process. The other options are inappropriate because they rely on concealment, improper pressure, unsupported assumptions or failure to use the bank’s authorised process.
Incorrect
Topic: Third-party obligations and confidentiality. Key concept: Lawful, authorised and proportionate disclosure of information. A claimed relationship or informal request does not itself authorise disclosure of customer information. In this scenario, the appropriate action is to verify authority and use the approved disclosure process. The other options are inappropriate because they rely on concealment, improper pressure, unsupported assumptions or failure to use the bank’s authorised process.
Unattempted
Topic: Third-party obligations and confidentiality. Key concept: Lawful, authorised and proportionate disclosure of information. A claimed relationship or informal request does not itself authorise disclosure of customer information. In this scenario, the appropriate action is to verify authority and use the approved disclosure process. The other options are inappropriate because they rely on concealment, improper pressure, unsupported assumptions or failure to use the bank’s authorised process.