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Your results are here!! for" Banking Ombudsman "
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Question 1 of 10
1. Question
Before approaching the Banking Ombudsman, what should a customer do first?
Correct
Customers must first approach their bank‘s grievance redressal mechanism before approaching the ombudsman.
Incorrect
Customers must first approach their bank‘s grievance redressal mechanism before approaching the ombudsman.
Unattempted
Customers must first approach their bank‘s grievance redressal mechanism before approaching the ombudsman.
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Question 2 of 10
2. Question
If a bank does not resolve a complaint, after how many days can the customer approach the ombudsman according to the provided content?
Correct
The provided content states that if the bank does not resolve the complaint within 30 days, the customer can approach the ombudsman.
Incorrect
The provided content states that if the bank does not resolve the complaint within 30 days, the customer can approach the ombudsman.
Unattempted
The provided content states that if the bank does not resolve the complaint within 30 days, the customer can approach the ombudsman.
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Question 3 of 10
3. Question
Through which RBI system can customers file Banking Ombudsman complaints online?
Correct
The provided content states that complaints can be filed online through the CMS (Complaint Management System) portal of the RBI.
Incorrect
The provided content states that complaints can be filed online through the CMS (Complaint Management System) portal of the RBI.
Unattempted
The provided content states that complaints can be filed online through the CMS (Complaint Management System) portal of the RBI.
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Question 4 of 10
4. Question
Which of the following is an example of a complaint that may be handled under the Banking Ombudsman mechanism?
Correct
The provided content includes failed transactions, delays in resolving online payment issues, and frauds among digital banking complaints.
Incorrect
The provided content includes failed transactions, delays in resolving online payment issues, and frauds among digital banking complaints.
Unattempted
The provided content includes failed transactions, delays in resolving online payment issues, and frauds among digital banking complaints.
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Question 5 of 10
5. Question
What is one of the main roles of the Banking Ombudsman after receiving a complaint?
Correct
The Ombudsman investigates complaints and mediates between the customer and the bank to arrive at a fair resolution.
Incorrect
The Ombudsman investigates complaints and mediates between the customer and the bank to arrive at a fair resolution.
Unattempted
The Ombudsman investigates complaints and mediates between the customer and the bank to arrive at a fair resolution.
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Question 6 of 10
6. Question
What is one advantage of the Banking Ombudsman mechanism for customers?
Correct
The Banking Ombudsman provides a cost-free platform for customers to seek redressal.
Incorrect
The Banking Ombudsman provides a cost-free platform for customers to seek redressal.
Unattempted
The Banking Ombudsman provides a cost-free platform for customers to seek redressal.
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Question 7 of 10
7. Question
Which of the following is excluded from the Banking Ombudsman mechanism according to the provided content?
Correct
The provided content states that complaints involving third-party service providers such as insurance companies or mutual funds are excluded.
Incorrect
The provided content states that complaints involving third-party service providers such as insurance companies or mutual funds are excluded.
Unattempted
The provided content states that complaints involving third-party service providers such as insurance companies or mutual funds are excluded.
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Question 8 of 10
8. Question
Which institution established the Banking Ombudsman to address customer grievances related to banking services?
Correct
The Banking Ombudsman is a quasi-judicial authority established by the Reserve Bank of India (RBI) to address customer grievances related to banking services.
Incorrect
The Banking Ombudsman is a quasi-judicial authority established by the Reserve Bank of India (RBI) to address customer grievances related to banking services.
Unattempted
The Banking Ombudsman is a quasi-judicial authority established by the Reserve Bank of India (RBI) to address customer grievances related to banking services.
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Question 9 of 10
9. Question
Which scheme governed the Banking Ombudsman mechanism according to the provided content?
Correct
The provided content states that the scheme is governed by the Banking Ombudsman Scheme, 2006, as amended periodically by the RBI.
Incorrect
The provided content states that the scheme is governed by the Banking Ombudsman Scheme, 2006, as amended periodically by the RBI.
Unattempted
The provided content states that the scheme is governed by the Banking Ombudsman Scheme, 2006, as amended periodically by the RBI.
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Question 10 of 10
10. Question
Which of the following institutions is covered by the Banking Ombudsman Scheme?
Correct
The provided content states that the scheme applies to all scheduled commercial banks, regional rural banks (RRBs), and scheduled primary cooperative banks.
Incorrect
The provided content states that the scheme applies to all scheduled commercial banks, regional rural banks (RRBs), and scheduled primary cooperative banks.
Unattempted
The provided content states that the scheme applies to all scheduled commercial banks, regional rural banks (RRBs), and scheduled primary cooperative banks.