PNB ONE

  • PNB ONE is a unified Mobile Banking application enriched with several features providing all banking facilities at a single platform.
  • It allows user to perform major banking requirements through the application on 24*7 basis anywhere and anytime without visiting the branch.
  • It is secure application, having biometric & face authentication (iOS) along with MPIN.
  • Every transaction is authenticated through TPIN i.e Transaction PIN.

Registration Process:

One Can Easily Enroll Or Register For PNB ONE Through The App Itself. Follow These Steps And Enroll Yourselves:

  • a) Click on “New User”.
  • b) Enter Account number and select appropriate option for registration as per your choice as displayed- Mobile banking or Both( Internet Banking & Mobile banking)
  • c) An OTP will be delivered to your registered mobile number. Enter the OTP to proceed further.
  • d) Choose option to register from:
    • (i) Registration using Debit Card
    • (ii) Registration without Debit Card
    • (iii) Registration using Aadhaar OTP
  • e) For, registration using debit card, enter your linked Card number and PIN number.
  • f) For without debit card registration, user needs to enter his account related details along with answering of security questions
  • g) Set your login/transaction password & TPIN.
  • h) After completing above-mentioned steps, on successful registration, you will get a success message with “User id” for login.
  • i) Click on “Sign in” at the bottom of the page.
  • j) Enter your User id and Set your MPIN. Login with these credentials in PNB One.

If not receiving OTP, then

  • If you are not receiving OTP, please send SMS “SOTP at 5607040” or
  • Lodge your complaint at customer care number 1800 180 2222 & 1800 1800 & 1800 2021 or
  • Mail the same at mobhelp[at]pnb[dot]co[dot]in.

Online Password Reset:

To reset password user can select “Trouble Sign-in” link given on the home page of PNB ONE.
a) Click on “Trouble Sign-in”.
b) Select option as “ Forgot Password”.
c) Enter User ID.
d) Enter further details- Account number, linked Debit Card and PIN of Debit Card.
e) Proceed further and enter NEW password- Transaction and Login password.

Important Points

  • PNB One Onboarding/registration is free of cost. However, charges for certain services viz remittances are applicable as per bank’s guidelines being issued time to time.
  • Transaction is allowed through all accounts except accounts which are opened in “Joint” accounts.
  • PNB ONE is only for Retail customers.
  • User ID of mobile banking get expired if not used for 360 days. In order to resume using PNB mobile banking, you have to enable user ID using Trouble Signing in -> Enable User. User can enable his/her user ID using:
    • Debit Card credentials
    • Aadhaar OTP
  • Login to PNB One gets locked due to wrong MPIN entered more than 5 times. Please reset the same by clicking on “Trouble Signing-in” ->Forgot MPIN -> Enter OTP -> Set new MPIN.
  • Default User id is your Customer Id mentioned on front page of your Passbook. You can change the default user id. Click on Update User ID to set your desired User id.
  • You can perform transaction up to amount Rs. 10 lakh through PNB ONE. However, default limit of PNB ONE is 2 lakh, you can increase it upto Rs. 10 lakh.
  • It will take 2 hours for fund transfer after addition of beneficiary in mobile banking.

How to Disable?

a) Online Mode: In this scenario, please disable your mobile banking services by visiting link www[dot]netpnb[dot]com -> Retail Internet Banking -> Disable Mobile Banking.
b) Call center: Dial customer care number 1800 180 2222 & 1800 1800 & 1800 2021 for disabling mobile banking on your registered mobile number.
C) Send an e-mail at mobhelp[at]pnb[dot]co[dot]in for disabling Mobile Banking on account of lost of mobile phone.

Is Debit Card necessary for PNB ONE registration?

No, Debit Card is not necessary for PNB ONE registration. Registration of PNB One can be done using :

  • Registration with Debit Card
  • Registration without Debit Card
  • Registration with Aadhaar OTP
  • Registration by visiting branch

Blocking Or Reporting Unauthorized/Suspicious Transaction:

1. Website: https:/www.pnbindia.in/
2. Mobile Banking (PNB One App) Login -> Services -> Register Complaint
3. Internet Banking:
4. Email: care@pnb.co.in
5. Customer Care Helpline Nos: 1800-1800 / 1800-2021 / 0120-2490000 / 1800-180-2222
6. SMS: Forward the Alternate Delivery Channel debit transaction SMS received on your Registered mobile number to 9264092640

Report A Fraud:

1) Customer Care: Call at PNB customer care number 1800 180 2222 or 1800 180 2223 to report a fraud, you will get a reference number in order to know the status of complaint in future.
2) Email at care[at]pnb[dot]co[dot]in ccmc[at]pnb[dot]co[dot]in