Consumer Protection Act, 2019: Consumer Mediation Cell

The Consumer Mediation Cell is a forum established under the Consumer Protection Act, 2019 to help consumers and traders resolve their disputes through mediation. Mediation is a process where a neutral third party helps the parties reach a mutually agreeable solution.

The Consumer Mediation Cell is attached to each of the consumer forums, namely the District Consumer Disputes Redressal Forum (DCDRF), the State Consumer Disputes Redressal Commission (SCDRC), and the National Consumer Disputes Redressal Commission (NCDRC).

The Consumer Mediation Cell can be approached by consumers and traders who are willing to resolve their disputes through mediation. The Cell will then appoint a mediator who will facilitate discussions between the parties and help them reach a mutually agreeable solution.

The mediation process is voluntary and confidential. The parties are free to withdraw from the process at any time.

Here are some MCQs on the Consumer Protection Act, 2019: Consumer Mediation Cell:

1. What is a Consumer Mediation Cell?
   • A forum established under the Consumer Protection Act, 2019 to help consumers and traders resolve their disputes through mediation
   • A forum established under the Consumer Protection Act, 2019 to help consumers file complaints against traders
   • A forum established under the Consumer Protection Act, 2019 to help traders file complaints against consumers
   • A forum established under the Consumer Protection Act, 2019 to help consumers and traders resolve their disputes through arbitration
   • The correct answer is a forum established under the Consumer Protection Act, 2019 to help consumers and traders resolve their disputes through mediation.
2. Who can approach the Consumer Mediation Cell?
   • Only consumers
   • Only traders
   • Both consumers and traders
   • None of the above
   • The correct answer is both consumers and traders. The Consumer Mediation Cell can be approached by consumers and traders who are willing to resolve their disputes through mediation.
3. What is the process of mediation?
   • The Consumer Mediation Cell will appoint a mediator who will facilitate discussions between the parties and help them reach a mutually agreeable solution.
   • The parties are free to withdraw from the process at any time.
   • The mediation process is voluntary and confidential.
   • All of the above
   • The correct answer is all of the above. The process of mediation is as follows:
     • The Consumer Mediation Cell will appoint a mediator who will facilitate discussions between the parties.
     • The parties are free to withdraw from the process at any time.
     • The mediation process is voluntary and confidential.
4. What are the advantages of mediation?
   • It is a faster and cheaper way to resolve disputes than litigation.
   • It is a more amicable way to resolve disputes.
   • It is a more confidential way to resolve disputes.
   • All of the above
   • The correct answer is all of the above. The advantages of mediation are as follows:
     • It is a faster and cheaper way to resolve disputes than litigation.
     • It is a more amicable way to resolve disputes.
     • It is a more confidential way to resolve disputes.