The District Consumer Disputes Redressal Forum (DCDRF) is a quasi-judicial body established under the Consumer Protection Act, 2019. The DCDRF is responsible for resolving consumer disputes where the value of the goods or services involved does not exceed ₹1 crore.
The DCDRF is headed by a President who is a retired District Judge or an officer of equivalent rank. The DCDRF has two members, one of whom is a lawyer and the other is a person with knowledge of consumer affairs.
The DCDRF has the following powers:
- To entertain complaints from consumers
- To investigate complaints
- To hold hearings
- To pass orders
- To award compensation
State Consumer Disputes Redressal Commission (SCDRC)
The State Consumer Disputes Redressal Commission (SCDRC) is a quasi-judicial body established under the Consumer Protection Act, 2019. The SCDRC is responsible for resolving consumer disputes where the value of the goods or services involved exceeds ₹1 crore but does not exceed ₹10 crores.
The SCDRC is headed by a President who is a retired High Court Judge or an officer of equivalent rank. The SCDRC has four members, two of whom are lawyers and the other two are persons with knowledge of consumer affairs.
The SCDRC has the same powers as the DCDRF, but it can also:
- Transfer cases from the DCDRFs
- Call for information from the government
- Direct the government to take action
National Consumer Disputes Redressal Commission (NCDRC)
The National Consumer Disputes Redressal Commission (NCDRC) is a quasi-judicial body established under the Consumer Protection Act, 2019. The NCDRC is the apex consumer forum in India and is responsible for resolving consumer disputes where the value of the goods or services involved exceeds ₹10 crores.
The NCDRC is headed by a President who is a retired Supreme Court Judge or an officer of equivalent rank. The NCDRC has eight members, four of whom are lawyers and the other four are persons with knowledge of consumer affairs.
The NCDRC has the same powers as the SCDRC, but it can also:
- Issue directions to the government
- Review orders passed by the SCDRCs
- Call for information from the government
Here are some MCQs on the Consumer Protection Act, 2019: District, State and National Consumer Disputes Redressal Commission:
- Which of the following is a forum where a consumer can file a complaint?
- District Consumer Disputes Redressal Forum
- State Consumer Disputes Redressal Commission
- National Consumer Disputes Redressal Commission
- All of the above
- The correct answer is all of the above. A consumer can file a complaint in any of the forums mentioned.
- What is the maximum value of the goods or services involved for which a complaint can be filed in the District Consumer Disputes Redressal Forum?
- ₹1 lakh
- ₹2 lakh
- ₹5 lakh
- ₹1 crore
- The correct answer is ₹1 crore. The maximum value of the goods or services involved for which a complaint can be filed in the District Consumer Disputes Redressal Forum is ₹1 crore.
- What is the maximum value of the goods or services involved for which a complaint can be filed in the State Consumer Disputes Redressal Commission?
- ₹2 crores
- ₹5 crores
- ₹10 crores
- ₹20 crores
- The correct answer is ₹10 crores. The maximum value of the goods or services involved for which a complaint can be filed in the State Consumer Disputes Redressal Commission is ₹10 crores.