Consumer Protection Act, 2019

The Consumer Protection Act, 2019 is an Act of the Parliament of India that provides for the protection of the interests of consumers. The Act was enacted in 2019 and replaces the Consumer Protection Act, 1986.

Key provisions of the Act:

  • The Act defines a consumer as “a person who buys, uses or consumes any goods or avails any services for a consideration.”
  • The Act establishes a three-tier consumer protection mechanism:
    • The National Consumer Disputes Redressal Commission (NCDRC) at the national level
    • The State Consumer Disputes Redressal Commission (SCDRC) at the state level
    • The District Consumer Disputes Redressal Forum (DCDRF) at the district level
  • The Act provides for various remedies for consumers, including compensation, refund, replacement of goods, and return of services.
  • The Act also provides for penalties for violation of its provisions.

Here are some MCQs on the Consumer Protection Act, 2019:

  1. Which of the following is not a consumer under the Consumer Protection Act, 2019?
    • A person who buys goods for resale
    • A person who uses goods for commercial purposes
    • A person who avails of services for personal use
    • A person who is injured by defective goods or services
    • A person who is deceived by false or misleading advertising
    • The correct answer is a person who buys goods for resale. A person who buys goods for resale is not considered a consumer under the Act.
  2. What is the maximum amount that can be awarded by the NCDRC in a consumer dispute?
    • ₹10 lakh
    • ₹20 lakh
    • ₹30 lakh
    • ₹50 lakh
    • ₹1 crore
    • The correct answer is ₹1 crore. The maximum amount that can be awarded by the NCDRC in a consumer dispute is ₹1 crore.
  3. What is the time limit for filing a complaint with the District Consumer Disputes Redressal Forum?
    • 1 year
    • 2 years
    • 3 years
    • 4 years
    • 5 years
    • The correct answer is 2 years. The time limit for filing a complaint with the District Consumer Disputes Redressal Forum is 2 years from the date of the cause of action.