The RBI Ombudsman Scheme covers a wide range of complaints, including:
- Wrongful debit of accounts
- Non-payment of cheques
- Delay in providing services
- Deficiencies in customer service
- Unfair or discriminatory treatment
The Scheme is available to all customers of banks and other regulated entities, including individuals, businesses, and non-profit organizations.
The following are some of the definitions used in the RBI Ombudsman Scheme:
- Customer: A person who has an account with a bank or other regulated entity, or who has availed of any other service from the bank or other regulated entity.
- Complaint: A representation made by a customer to the Ombudsman alleging deficiency in service by a bank or other regulated entity.
- Ombudsman: An independent and impartial person appointed by the RBI to look into complaints from customers of banks and other regulated entities.
- Regulated entity: A bank, non-banking financial company, housing finance company, payment system operator, or other entity that is regulated by the RBI.
MCQs on Coverage and Definitions in RBI Ombudsman Scheme
- What is the coverage of the RBI Ombudsman Scheme?
- The Scheme covers a wide range of complaints, including wrongful debit of accounts, non-payment of cheques, delay in providing services, deficiencies in customer service, and unfair or discriminatory treatment.
- The Scheme only covers complaints of wrongful debit of accounts.
- The Scheme only covers complaints of non-payment of cheques.
- The Scheme only covers complaints of delay in providing services.
The answer is (a). The RBI Ombudsman Scheme covers a wide range of complaints, including wrongful debit of accounts, non-payment of cheques, delay in providing services, deficiencies in customer service, and unfair or discriminatory treatment.
- Who can file a complaint with the RBI Ombudsman?
- All customers of banks and other regulated entities, including individuals, businesses, and non-profit organizations.
- Only individuals who are customers of banks and other regulated entities.
- Only businesses who are customers of banks and other regulated entities.
- Only non-profit organizations who are customers of banks and other regulated entities.
The answer is (a). All customers of banks and other regulated entities, including individuals, businesses, and non-profit organizations, can file a complaint with the RBI Ombudsman.
- What is a deficiency in service?
- A deficiency in service is any act or omission by a bank or other regulated entity that causes hardship or inconvenience to a customer.
- A deficiency in service is any act or omission by a bank or other regulated entity that causes financial loss to a customer.
- A deficiency in service is any act or omission by a bank or other regulated entity that causes reputational damage to a customer.
- A deficiency in service is any act or omission by a bank or other regulated entity that causes any of the above.
The answer is (d). A deficiency in service is any act or omission by a bank or other regulated entity that causes hardship or inconvenience to a customer, financial loss to a customer, or reputational damage to a customer.